Product support FAQ After I updated the app, I can't use it as the OS is old. In order to support new versions of iOS continuously, we may adapt each app's operating environment during app updates. However, depending on your device, if you update your app to the latest version, the app may not work on your device. In such a case, you can install an older version app that works on your device by following the steps in "Installing an older version app". × Close Do I need to purchase in-app contents again if I change my device? If you are using the same Apple ID, you can redownload contents from "Restore". Please follow the steps below. From the menu, tap "Collection", then tap and move to "Store" on top right. Tap "Restore" on top left. A list of purchased products appears, so select and redownload the content. × Close I can't install the app. If you can't install the app from App Store, please check the following. If you are connected to the internet If there is about 25MB storage available on your device (this does not include space for in-app contents) If the iOS of your device is iOS 11 or later Also, when you purchase in-app dictionary contents from Monokakido Store, you will need enough storage for the content. × Close Error message appears during content download If an error message appears during content download, for example, "Can't connect to iTunes Store.", it is possible that there isn't enough storage on the device. To check storage, go to the Settings app, tap "General" > "iPhone Storage". If there is limited area of light gray on the right side of the bar, or if the "Used" on th upper right of the bar is close to the total storage, it means there is little storage left. There is also a detailed explanation from Apple. https://support.apple.com/ja-jp/HT201656 If there is little storage left, tap and enable "Offload Unused Apps" to free up storage automatically. Also, from the list of apps underneath, select the app that hasn't been used frequently, and tap "Delete App" to free up space. Once you have enough storage, start "Dictionaries by Monokakido", go to "Collection", tap "Store" on top right, display "Dictionary Store", and from "Restore" on top left, please try downloading the content again. × Close I use Family Sharing - can I migrate from standalone apps to the integrated app? You can also migrate to the integrated app from stand-alone apps that are used for family sharing. There is a process explained in "How to migrate the app if you are using Family Sharing". Please follow the steps there. × Close Within the store screen or migration screen, I can't tap the "Purchased" or "Free" buttons as they are in gray If the "Purchase" or "Free" buttons appear in gray in the store or migration screens and you can't tap the buttons, it may be that in-app purchases are not available due to restrictions. Please check restrictions with the following procedure. If you are using iOS 12 or later Within the "Settings" app, go to "Screen Time" > "Content & Privacy Restrictions" and if it is toggled on, go to "iTunes & App Store Purchases" > "In-app Purchases" and if it is set to "Don't Allow", select "Allow". Even if is set to "Allow", select "Don't Allow" once and then select "Allow" again. Even if "Content & Privacy Restrictions" is toggled off, please follow the steps below and reset the setting. Toggle on "Content & Privacy Restrictions". Go to "iTunes & App Store Purchases" > "In-app Purchases", and if it is set to "Don't Allow", set to "Allow". Even if it is set to "Allow", select "Don't Allow" once and then set to "Allow" again. Toggle off "Content & Privacy Restrictions". × Close $faq_title_7 $faq_text_7_1 $faq_text_7_2 × Close $faq_title_8 $faq_text_8_1 $faq_text_8_2 × Close $faq_title_9 $faq_text_9_1 $faq_text_9_2 × Close For update records in the past, please see "App Store".